Increase in error rate for serving new, uncached images in SGP region

Incident Report for ImageKit.io

Resolved

This incident has been resolved.

Posted May 21, 2020 - 15:29 IST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 21, 2020 - 15:19 IST

Update

Traffic and response rate is normal for all customers, except one.

Posted May 21, 2020 - 15:13 IST

Update

We have isolated the requests causing the issue. All customers except one now have normal response and error rates.

Posted May 21, 2020 - 14:25 IST

Update

We are continuing to work on a fix for this issue.

Posted May 21, 2020 - 14:11 IST

Identified

The issue has been identified and a fix is being implemented.

Posted May 21, 2020 - 14:02 IST

This incident affected: Image Transformation - SGP Region.