tag:imagekitio.statuspage.io,2005:/historyImageKit.io Status - Incident History2023-12-08T21:13:01+05:30ImageKit.iotag:imagekitio.statuspage.io,2005:Incident/193771672023-12-08T13:30:00+05:302023-12-08T20:17:20+05:30Increase in processing times for some requests for new requests in Mumbai region<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>13:30</var> IST</small><br><strong>Resolved</strong> - We observed a spike in response times for <2% of new or uncached image processing requests. The incident was from 1:30 PM to 1:50 PM IST. After that, the response times stabilized around their regular levels for all requests.</p>tag:imagekitio.statuspage.io,2005:Incident/187542432023-10-14T21:09:11+05:302023-10-14T21:09:11+05:30Elevated response times in Mumbai region for fresh image transformations<p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>21:09</var> IST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>21:09</var> IST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>19:51</var> IST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>10:25</var> IST</small><br><strong>Monitoring</strong> - The request times have been stable for the last 12 hours but our team is still monitoring this issue.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>18:58</var> IST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:imagekitio.statuspage.io,2005:Incident/179571862023-07-25T18:24:00+05:302023-07-25T22:06:44+05:30Increased error rate on uncached requests [Mumbai region]<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>18:24</var> IST</small><br><strong>Resolved</strong> - Error rate increased for new transformations in Mumbai region. The issue started at 6:24 PM IST and lasted till 6:34 PM IST. During this time, the error rate for CDN miss requests increased. Issue was identified by our team and fixed.</p>tag:imagekitio.statuspage.io,2005:Incident/177876212023-07-07T11:35:00+05:302023-07-10T09:21:03+05:30Increased error rate on uncached requests [Mumbai region]<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>11:35</var> IST</small><br><strong>Resolved</strong> - Error rate increased for new transformations in Mumbai region. The issue started at 11:35 AM IST and lasted till 12:12 PM IST. During this time, the error rate for CDN miss requests increased. Issue was identified by our team and fixed. We are currently monitoring the systems and response times.</p>tag:imagekitio.statuspage.io,2005:Incident/177710132023-07-05T18:47:00+05:302023-07-05T19:25:30+05:30Increased error rate in serving requests in US region<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>18:47</var> IST</small><br><strong>Resolved</strong> - The issue started at 06:47 PM IST and lasted till 06:59 PM IST. During this time, the error rate for CDN miss requests increased. The issue has been resolved and we are continuously monitoring the systems.</p>tag:imagekitio.statuspage.io,2005:Incident/176847732023-06-26T11:29:00+05:302023-06-26T11:38:25+05:30Increased error rate in serving requests in EU region<p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>11:29</var> IST</small><br><strong>Resolved</strong> - The issue started at 11:29 AM IST and lasted till 11:35 AM IST. During this time, the error rate for CDN miss requests increased.</p>tag:imagekitio.statuspage.io,2005:Incident/173355592023-05-23T05:00:00+05:302023-05-23T06:51:02+05:30Increase in upload error rate<p><small>May <var data-var='date'>23</var>, <var data-var='time'>05:00</var> IST</small><br><strong>Resolved</strong> - The issue has been resolved.</p>tag:imagekitio.statuspage.io,2005:Incident/173354652023-05-23T04:30:00+05:302023-05-23T06:41:56+05:30Increased error rate in serving requests<p><small>May <var data-var='date'>23</var>, <var data-var='time'>04:30</var> IST</small><br><strong>Resolved</strong> - Increase in error rates in servicing requests in Mumbai, Singapore, Sydney, and Frankfurt region.</p>tag:imagekitio.statuspage.io,2005:Incident/169507422023-04-24T18:48:57+05:302023-04-24T18:48:57+05:30Increased error rate in serving requests in Singapore region<p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>18:48</var> IST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>16:14</var> IST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>16:06</var> IST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>15:57</var> IST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>15:48</var> IST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:imagekitio.statuspage.io,2005:Incident/168997412023-04-18T14:36:00+05:302023-04-18T15:05:42+05:30Increased error rate in EU region<p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>14:36</var> IST</small><br><strong>Resolved</strong> - Increased error rate for CDN miss requests in EU region for image transformation and upload API. Issue started at IST 2:36PM and lasted till IST 2:45PM.</p>tag:imagekitio.statuspage.io,2005:Incident/168341322023-04-12T19:00:22+05:302023-04-13T13:03:29+05:30Delay in cache purge for files<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>19:00</var> IST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>17:00</var> IST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>12:11</var> IST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:imagekitio.statuspage.io,2005:Incident/167559772023-04-04T21:53:00+05:302023-04-05T10:57:33+05:30Increased error rate on uncached requests [us-east-1]<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>21:53</var> IST</small><br><strong>Resolved</strong> - Error rate for uncached image requests increased between 09:53PM to 09:57 PM IST in us-east-1 region.</p>tag:imagekitio.statuspage.io,2005:Incident/165065012023-03-15T13:39:11+05:302023-03-15T15:05:00+05:30Error in serving requests in Mumbai region<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:39</var> IST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>12:00</var> IST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>11:52</var> IST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>09:45</var> IST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:imagekitio.statuspage.io,2005:Incident/119467882022-10-12T08:30:00+05:302023-02-23T17:32:31+05:30Increased error rate on uncached requests [Mumbai region]<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>08:30</var> IST</small><br><strong>Resolved</strong> - Error rates were increased in Mumbai region for a few customers multiple times during the day. Issues lasted for 5-8 minutes. Incident happened at 8:40AM, 2:06PM, 3:09PM. Our team has identified the issue, and there are no ongoing errors. However, a permanent fix is still under development and will be deployed soon.<br /><br />13 Oct 2022 issue timings<br />9:42 AM, 2:04 PM</p>tag:imagekitio.statuspage.io,2005:Incident/110890042022-09-09T19:07:59+05:302023-02-23T17:32:31+05:30Increased error rate on uncached requests - EU region<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>19:07</var> IST</small><br><strong>Resolved</strong> - Error rate for uncached image requests increased between 17:25PM to 17:35 PM IST and 18:30PM to 18:35PM IST in Frankfurt region.</p>tag:imagekitio.statuspage.io,2005:Incident/110495762022-09-04T07:00:00+05:302023-02-23T17:32:31+05:30Increased error rate on fresh requests [video delivery]<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>07:00</var> IST</small><br><strong>Resolved</strong> - Between 6:53 AM to 7:31 AM, 4th Sep 2022 IST, the error rate on the video delivery service increased. The issue has been fixed, and we are monitoring the service continuously.</p>tag:imagekitio.statuspage.io,2005:Incident/102729992022-06-14T05:30:00+05:302023-02-23T17:32:31+05:30High error rate for customer using a custom CDN in Europe region<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>05:30</var> IST</small><br><strong>Resolved</strong> - The incident occurred between 5:09AM - 5:39AM IST where because of temporary network connectivity issues within our network of servers, requests from external CDN customers using Frankfurt processing region, saw a high error rate and load times. The connectivity was restored and the traffic and error rates are now back to normal.</p>tag:imagekitio.statuspage.io,2005:Incident/101838712022-06-08T14:00:00+05:302023-02-23T17:32:31+05:30Slow video processing times for new video URLs<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>14:00</var> IST</small><br><strong>Resolved</strong> - The incident occurred between 10:25 IST (GMT +530) to 13:45 IST (GMT +530) where video processing times for new optimizations and transformations were elevated. Customers would have experienced timeouts, and slow video delivery during this time. <br /><br />The root cause of the incident was identified at 11:00 IST (GMT +530) and a fix put in place later to bring down the processing and delivery times back to normal. Additional monitoring and failovers have been setup to mitigate the issue in the future.</p>tag:imagekitio.statuspage.io,2005:Incident/96367262022-03-26T10:25:00+05:302023-02-23T17:32:31+05:30High error rate for customer using Frankfurt region<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>10:25</var> IST</small><br><strong>Resolved</strong> - The issue has been identified and a fix is being implemented.</p>tag:imagekitio.statuspage.io,2005:Incident/96014632022-03-22T19:30:52+05:302023-02-23T17:32:31+05:30High error rate for customer using Singapore region<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>19:30</var> IST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>19:15</var> IST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>18:35</var> IST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>17:45</var> IST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:imagekitio.statuspage.io,2005:Incident/94883412022-03-08T15:47:00+05:302023-02-23T17:32:31+05:30Increase in error rate for serving new, uncached images in US1 region<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>15:47</var> IST</small><br><strong>Resolved</strong> - A higher rate of error was observed for a few requests for a duration of about 15 minutes.</p>tag:imagekitio.statuspage.io,2005:Incident/93195522022-02-15T09:00:00+05:302023-02-23T17:32:31+05:30[External CDN] Increase in error rate for serving new, uncached images for external CDN customers in SGP region<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>09:00</var> IST</small><br><strong>Resolved</strong> - High error rates were observed for image delivery because of issues with one of the intermediate caching layers for customers using ImageKit with custom CDNs. The issue has been fixed and error rates are back to normal now</p>tag:imagekitio.statuspage.io,2005:Incident/92762512022-02-09T22:00:00+05:302023-02-23T17:32:32+05:30Increase in error rate for external CDN customers in EU region<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> IST</small><br><strong>Resolved</strong> - Brief periods of high load time and timeouts were observed for external CDN customers in the EU region. The load times and error rates are normal now. Our team is monitoring the same for further action, if needed.</p>tag:imagekitio.statuspage.io,2005:Incident/92204312022-02-02T23:43:24+05:302023-02-23T17:32:32+05:30High connection times to customer origins in Europe region<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>23:43</var> IST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>20:07</var> IST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>19:47</var> IST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>16:10</var> IST</small><br><strong>Identified</strong> - It is taking longer than usual to access original images from customer origins for customers with Europe Frankfurt selected as processing region in ImageKit. Our team is working on fixing the issue.</p>tag:imagekitio.statuspage.io,2005:Incident/91365122022-01-21T18:30:00+05:302023-02-23T17:32:32+05:30Increase in error rate for serving new, uncached images in EU region<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>18:30</var> IST</small><br><strong>Resolved</strong> - A higher rate of error was observed for a few requests for a duration of about 20 minutes around 1300GMT. <br />The error rates are now normal and our team is working on updates to minimize impact in the future.</p>